If authorization is required for ambulance transportation, we will obtain it for you by collecting the necessary documents and submitting them to the insurance provider for approval. We will also renew authorizations as needed for repetitive transports.

We bill 99% of our claims electronically, which means your money gets to you faster. We also will enroll your EMS service for EFT deposits whenever possible, so that your payments go directly into your account, rather than having to wait on a paper check.

Accepting a new patient for scheduled, repetitive transports? Call us first! We’ll verify eligibility and coverage so that you don’t lose hard-earned revenue.

We utilize built in protocols to keep PCSs up to date and identify PCR errors and resolve them before claims are submitted. This is another way we maximize your reimbursement.

We work with your patients to ensure that their claims are billed correctly and that they receive an accurate statement for their remaining balance after insurance pays its portion. Our friendly staff helps patients with questions about their bill and offers various payment options, including online bill pay, pay by phone, and automatic monthly payment plans.

We are certified by the National Academy of Ambulance Compliance. We will never run your trips through an “assembly line” by dumping them all into our system and submitting them “as-is” without being reviewed, as some billing companies do. Each claim will be coded by a Certified Ambulance Coder, and will be reviewed for accuracy and compliance before being submitted to insurance for payment.

We provide Credentialing, Enrollment, and Revalidation services for Medicare, Medicaid, Medicare Advantage Plans, and Commercial Plans, at no additional cost to our billing clients. This broadens your potential patient volume and protects you from lost revenue due to expired contracts and credentialing status.

You need to know the financial health of your EMS service, and we are here to help. We don’t just spit out numbers; we will help you understand what your reports mean, how you can improve collections, and how industry trends are affecting your bottom line. We will also provide custom reports to help answer any specific questions you may have regarding the health of your EMS service.

We constantly monitor your accounts receivable to make sure that none of your money falls through the cracks. We do this by means of efficient follow-up on unpaid claims, prompt correction and refiling of rejected claims, quickly identifying and resolving any reimbursement issues, and timely appeals of improperly denied claims.