How does your billing service work?

We retrieve your source documents (daysheets/superbills) either by personal pickup or scanned images. From that point, we handle the entire billing process. We file your claims, do all insurance follow-up, appeals, and correspondence, post all payments, send patient statements, handle patient billing inquiries, and coordinate patient collections. Your payments come directly to you, and we get copies of EOB's and patient checks. It's that simple!

I have an EMR system. Can I continue to use my EMR if I use your services?

Absolutely! Our billing system is compatible with any EMR system that provides data in the HL7 format. If you are looking for an EMR system, call us! We can show you several EMR systems that are compatible with our system, and save you the cost of the billing module that you would normally have to purchase as part of the system.

Will we have to change our office procedures in order to accommodate a billing service?

The source documents that we require from you are the ones you are already requesting from your patients at sign in. There are several ways you can get this information to us, all of which are very simple and require very little, if any, change in the way you are doing things now.

Why not buy my own computer system and software and do my own billing?

Not only can billing software be very expensive, but having billing software does not solve the problems many offices experience: poorly trained staff and a high staff turnover, poor insurance follow-up, excessive payroll expenses, and poor cash flow. An effective billing system requires skilled personnel who are not only efficient in filing claims accurately, but are also knowledgeable about Medicare and Medicaid requirements, appeals processes, coding changes, software troubleshooting, accurate payment posting, and efficient insurance follow-up. Our billing system accomplishes all of these issues in the most efficient way. Most in-house billing staff members are constantly distracted by other office tasks and interruptions. Our staff members are well trained and able to focus solely on collecting your money. And best of all – you don't have to worry about it!

Why should we pay MBS for filing claims when we can file to Medicare & Medicaid for free?

Filing the claim is only the first step in the billing process – and the easiest! Once the claims have been submitted, we then handle the entire billing process: follow-up on unpaid claims, correction and refiling of denied claims, additional documentation requests and other correspondence, insurance appeals, filing of secondary claims, posting of payments, billing patients, handling patient billing questions, and coordinating patient collections. Our constant and focused attention to every aspect of this process results in higher reimbursement for you, and keeps billing hassles and headaches out of your office.

How will I have access to patient account information and have control over my practice when my billing is being done outside the office?

You can have as much access as you want to your data. We offer several options depending on your preferences. We offer anything from real-time, 24/7 access to all patient billing information to periodic downloads to monthly reports. You will always have the option of accessing your patient data, viewing/editing patient demographics and insurance information, and running your own reports.